Fees and Referrals
Everything you need to know before booking, set out plainly. If anything here is unclear, please ask before your first appointment.
Choose your pathway
There are three ways to access Let It Go Psychology. Each has its own referral and payment arrangements, so it helps to know which one applies to you before you book.
Private. No referral needed. Book online, pay the standard fee at your appointment and claim through private health extras if you hold psychology cover.
Medicare. See your GP for a Mental Health Treatment Plan and referral, book online, then send your documents securely before your first session to receive the rebate.
WorkCover Queensland. A separate pathway for work related psychological injury. No Mental Health Treatment Plan is needed. Please do not use the standard online booking. Enquire first through the WorkCover Queensland page so the referral and approval can be confirmed with you and your insurer.
What it costs
Individual telehealth consultation, 50 to 60 minutes: $330
Medicare rebate with a valid Mental Health Treatment Plan: $149.05 per session
Your out of pocket cost after the rebate: $180.95 per session
Extended appointments and appointments from 5 pm attract an additional fee, which is confirmed with you before the appointment is made. Group sessions and professional development are priced separately.
Payment is taken securely by card at the time of your appointment. Visa and Mastercard are accepted. American Express and Diners Club are not. Your receipt is issued automatically and, where you are eligible, your Medicare rebate is submitted for you.
How to get started with Medicare
One. If you are using Medicare, see your general practitioner and ask about a Mental Health Treatment Plan under the Better Access initiative. Your doctor will complete an assessment and decide whether you meet the criteria. You do not need a plan to be seen, but you do need one to claim a Medicare rebate.
Two. Book your first appointment online. The booking system shows real time availability, so you can choose a time that suits you.
Three. Complete your intake and consent forms. These are emailed to you once your appointment is confirmed and take about ten minutes.
Four. Send your Mental Health Treatment Plan and referral letter securely before your first appointment, using the instructions included with your booking confirmation. Sending them early means your rebate can be processed from the very first session.
Your confirmation, your reminder and your telehealth link are all sent to you by email. There is nothing else to arrange.
Medicare rebates
Allison is a registered Medicare provider and an endorsed Clinical Psychologist, so her sessions attract the higher clinical psychology rebate. Provider details are supplied directly to referring doctors and on your receipts.
With a valid referral and Mental Health Treatment Plan, the Medicare rebate for a telehealth consultation of at least 50 minutes is $149.05. The Better Access initiative currently allows up to ten individual sessions in a calendar year, with a review by your referring doctor after the first six.
At sessions six and ten Allison provides a brief report to your referring doctor. It contains general progress information, any questionnaire results and recommendations for ongoing care.
Let It Go Psychology cannot guarantee your eligibility for Medicare, the approval of a rebate or the number of sessions funded. Those decisions rest with your referring doctor and Services Australia.
Private health insurance
If you hold extras cover for psychology you may be able to claim a partial rebate instead of Medicare. The amount depends on your fund and your level of cover, so it is worth asking your fund what they pay per session before you book.
You can claim through Medicare or through private health insurance for a given session, but not both. Private health rebates may not apply to abbreviated group sessions.
WorkCover Queensland
WorkCover Queensland is a distinct referral and funding pathway for psychological injury sustained at work. It does not go through a Mental Health Treatment Plan. Your treating doctor refers you, WorkCover Queensland approves treatment, and approved sessions are billed to the insurer under its published Table of Costs rather than to you.
WorkCover appointments are not booked through the standard online booking. Please enquire first through the WorkCover Queensland page so that the referral, claim details and approval can be confirmed before any appointment is made. Let It Go Psychology cannot guarantee that a claim will be accepted or that treatment will be approved.
Group therapy and professional development
Group therapy and professional development are delivered as a series of sessions condensed into a two day format. Fees differ from individual consultations and are quoted at the time of enquiry. Medicare rebates do not apply to group or professional development sessions.
Questionnaires and reports
Let It Go Psychology works exclusively with adults aged 18 and over. It does not provide child or adolescent assessment, cognitive and achievement testing or formal neuropsychological assessment.
Validated psychological questionnaires and outcome measures may be used as one part of assessment, treatment planning and review for adult clients. Where a written report is requested, the fee varies with the complexity of what is required, so please ask for a quote.
Cancellation and rescheduling
If you cannot keep an appointment, or would like to move it, Let It Go Psychology asks for at least 24 hours notice and 48 hours where possible. Appointments cancelled inside that period, or not attended, are charged the full session fee. This charge cannot be claimed through Medicare or private health insurance.
The notice period is a courtesy to Allison and to other clients who are waiting for care.
If therapy is interrupted
Where an interruption is planned, such as leave or a longer absence, Allison will discuss this with you beforehand and, where appropriate, refer you to another psychologist.
In the event of an unexpected interruption, such as serious illness or injury, arrangements are in place for your general practitioner to be notified so that your ongoing care can be planned.
Information for referring doctors
Allison B. Welch is a Clinical Psychologist with clinical endorsement, MAPS FCCLP, a Psychology Board of Australia approved supervisor and a STAP accredited supervisor. The practice is adult telehealth only and accepts referrals from across Australia.
Clients may book directly online and send their Mental Health Treatment Plan and referral letter securely before the first appointment. Allison provides a written report to the referring doctor at sessions six and ten.
If you are not sure which pathway applies to you, book an initial private appointment and we can work that out together, or enquire first if WorkCover may apply.
